Updated 12 November 2026. These terms apply to new orders; existing orders retain the terms and any more generous promises agreed when purchased.
Every new and used scooter from Humber Mobility Centre, including clearance, ex-display and ex-demo scooters, comes with a 12 month breakdown warranty from delivery or collection. Terms apply. This warranty is additional to your statutory consumer rights.
Who provides the warranty
The warranty is provided by Humber Mobility Ltd trading as Humber Mobility Centre, 376 Anlaby Road, Hull HU3 6PB, for equipment supplied for private use in the United Kingdom. Contact us directly on 01482 561964 or info@humbermobility.co.uk for all warranty enquiries.
What is covered
The warranty covers repair or replacement of eligible mechanical and electrical components following a covered breakdown during the warranty period. For an accepted claim, HMC pays the necessary authorised assessment, repair and transport costs, including approved labour and any HMC-authorised engineer call-out needed for that claim, subject to the component limits below.
How we assess a reported fault
Reporting a breakdown starts an assessment; it does not automatically mean the claim is accepted or that a charge is due. We will reasonably assess the information and, where necessary, inspect the equipment to establish whether the issue is covered by this warranty, excluded, caused by damage or misuse, or subject to a statutory remedy.
Please tell us your order number or HMC reference, model, serial number, what has happened and when the problem first appeared. We may ask for relevant photographs, video, fault codes or maintenance information. If you cannot provide a particular item, tell us so we can discuss a suitable way to assess the problem. We will explain our findings and the proposed resolution.
Back to base repairs and transport
Our normal workshop and return address is Humber Mobility, 50 Caroline Place, Hull, HU2 8DR. Contact us first so we can agree the appropriate assessment and transport arrangements.
Repairs are normally carried out at our workshop in Hull. Back to base describes our usual repair location; it does not automatically make you responsible for transport costs.
HMC will authorise an appropriate assessment and repair method, which may include remote diagnosis, collection and return, a suitable local inspection or an authorised engineer visit. We take account of the fault, your circumstances and our legal obligations. A home visit is not automatic; where HMC authorises one as part of an accepted covered claim, its necessary cost is included.
For an accepted claim under this breakdown warranty, HMC covers the necessary transport to and from the authorised inspection or repair location. Contact us before independently arranging transport or repairs at our expense so we can agree the arrangements. This request does not remove any statutory right to recover costs.
Inspection costs and work outside cover
If our initial assessment indicates that an issue may fall outside both this warranty and our statutory responsibility, we will explain any proposed chargeable inspection, call-out, collection, return transport or repair before you agree to it. The quote will identify the amount or agreed maximum and the circumstances in which it would be payable.
We do not retrospectively impose an inspection or transport charge simply because a claim is declined where no such charge was agreed beforehand. If the claim is accepted as covered, the necessary authorised assessment and transport costs are paid by HMC and any corresponding payment you have made to us is refunded. We do not require payment for a remedy that consumer law requires us to provide free of charge.
An intermittent fault that cannot be reproduced during a particular test is not automatically proof of misuse or a reason to charge. Where the findings are uncertain, we will explain what further information or assessment is reasonably needed.
Batteries and off board chargers
Batteries and off-board battery chargers are excluded from this additional breakdown warranty. Normal deterioration of battery capacity and reduced range through age, use, storage or charging are not, by themselves, covered breakdowns.
A reduction in range does not automatically establish normal wear, misuse or a genuine defect. We assess the circumstances and relevant test results fairly. If a battery or charger develops a genuine fault, any separate guarantee and your statutory rights will be considered. A warranty exclusion does not mean that a faulty battery or charger has no legal remedy.
Parts and situations not covered
- Batteries, off-board battery chargers, plugs, fuses, springs, electric motor brushes, cables and filters.
- Light bulbs, light covers, tyres, inner tubes and brake linings.
- Paintwork, trim, wing mirrors, seat covers, framework, bodywork, attachments and external accessories.
- Routine servicing, maintenance, cleaning, overhaul, modifications and normal wear or deterioration.
- Accidental or external damage, theft, attempted theft and intentional damage.
- Corrosion, rust, contamination, misuse, neglect or failure to follow the manufacturer's operating and maintenance instructions.
- Breakdowns caused by inappropriate servicing, unauthorised modifications or work contrary to the manufacturer's instructions.
- Commercial or non-domestic use, racing and organised sporting trials.
These are exclusions from the additional breakdown warranty. An exclusion does not determine whether a statutory remedy applies. An uncovered issue elsewhere on the scooter does not automatically remove cover for an unrelated eligible breakdown.
Care and component limits
Take reasonable care of your equipment, follow the manufacturer's instructions and arrange professional servicing at least annually in line with those instructions. Keep relevant maintenance records. Contact us promptly when a fault appears and stop using equipment that may be unsafe.
The normal warranty remedy is repair or replacement of an eligible component rather than automatic replacement of the whole scooter. For new equipment, repair or replacement will be to an equivalent condition when new. For equipment bought used, age, condition, wear and depreciation may affect any component settlement. The maximum component settlement under this additional warranty is the price paid for the equipment. This limit does not transfer the necessary transport costs of an accepted claim to you or limit a statutory remedy.
The additional breakdown warranty is limited to one repair or replacement of the same component within 12 months of its previous warranty repair or replacement. This does not remove statutory remedies if a repair is unsuccessful or the goods remain faulty. It does not mean every different eligible component has only one shared claim.
Repairs depend on suitable parts remaining available. If a part has been discontinued, we will discuss the available options and any statutory remedy that applies. A repair does not restart the original 12 month warranty on the whole scooter; any separate promise about the repair or replacement part and your statutory rights remain applicable.
Your statutory rights
Goods must be of satisfactory quality, fit for an accepted purpose made known to us and as described. Depending on the circumstances, your rights under the Consumer Rights Act 2015 can include rejection, repair, replacement or a price reduction. Where HMC must provide a statutory repair or replacement, we pay the necessary costs, including transport, and provide the remedy within a reasonable time and without significant inconvenience.
The statutory rules about evidence after six months do not add a requirement to prove that a covered breakdown existed at delivery in order to claim under this separate 12 month warranty. Your statutory rights do not automatically end when the warranty expires. Signing a delivery note does not waive those rights.
Existing orders and other products
Existing orders retain the warranty promises agreed when purchased, including any more generous cover, transport or call-out promise. A new policy, handover note or welcome pack does not reduce those promises retrospectively.
Powerchairs advertised with a 12 month warranty use these breakdown terms where that was the cover agreed at purchase. Chairs, beds, walking aids, accessories and separately purchased batteries follow the warranty or guarantee described for those products. Scooter exclusions do not replace their manufacturer's guarantees. Insurance and roadside recovery are separate and are not automatically included in this warranty.
Reporting a fault or questioning a decision
Call 01482 561964 or email info@humbermobility.co.uk. We will explain the evidence, the relevant terms and our decision. If you disagree, ask for a review and provide any additional information. We will consider the warranty and any statutory responsibility separately.
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