Humber Mobility Ltd

Website Terms & Conditions

1. Company Information

This website is operated by Humber Mobility Ltd, trading as Humber Mobility Centre.

Registered Office:
376 Anlaby Road
Hull
England
HU3 6PB

Telephone: 01482 561964
Website: https://humbermobility.co.uk

Company Number: 14329720
VAT Number: GB441419316

Throughout these Terms and Conditions, the terms “we”, “us” or “our” refer to Humber Mobility Ltd.
The terms “you” or “customer” refer to the user or purchaser of goods from this website.

2. Acceptance of Terms

By accessing this website or purchasing from Humber Mobility Ltd, you agree to be bound by these Terms and Conditions.

If you do not agree with any part of these terms, you should not use this website.

We reserve the right to update these Terms and Conditions at any time.

3. Product Information

We make every effort to ensure that product descriptions, specifications and images are accurate.

However:

Manufacturers may update specifications without notice
Product images are for illustration purposes only
Colours, finishes or minor design details may vary

Nothing on this website constitutes a legally binding offer until an order has been confirmed.

4. Pricing & VAT Relief

Many mobility products qualify for VAT exemption for customers who are chronically sick or disabled.

Prices shown on our website are generally displayed excluding VAT.

To claim VAT relief, customers must complete a VAT Relief Declaration confirming eligibility under HMRC Notice 701/7.

If you are not eligible for VAT exemption, VAT will be added at the standard UK rate.

Providing false information in a VAT declaration may result in penalties from HMRC.

5. Orders & Payment

Orders may be placed:

Online via our website
By telephone
In our showroom

Payment methods may include:

Debit or credit card
Finance agreements
Bank transfer

We reserve the right to cancel or refuse any order if:

Payment cannot be authorised
Fraud is suspected
Products become unavailable

If an order is cancelled, any payments made will be refunded.

6. Promotional Codes & Finance Purchases

From time to time Humber Mobility Ltd may offer promotional codes, discount vouchers or special offers.

Unless specifically stated otherwise:

Discount codes cannot be used when purchasing products using finance.
Finance providers require products to be sold at their full advertised retail price when entering into regulated credit agreements.

Promotional discounts also cannot be applied to:

Insurance products
Service plans
Extended warranties

If a promotional code is used incorrectly, we reserve the right to amend or cancel the order.

7. Delivery

Delivery times vary depending on the product.

Typical delivery times are:

Small items
1–3 working days

Mobility scooters and larger equipment
3–7 working days

Large items may be delivered using specialist delivery services.

Delivery may include:

Home delivery
Product assembly
Demonstration of use
Removal of packaging

We will contact customers to arrange a suitable delivery date for large items.

8. Delivery & Setup Responsibility

Where a product is delivered and demonstrated, customers are responsible for ensuring that the product is suitable for their needs before use.

Once delivery and demonstration have been completed and the customer has accepted the product, responsibility for safe operation transfers to the customer.

Customers should always follow the manufacturer’s instructions and user manual.

9. Click & Collect

Customers may collect orders from our showroom at:

Humber Mobility Centre
376 Anlaby Road
Hull
HU3 6PB

Customers will be notified when their order is ready for collection.

10. Used Mobility Scooters

Used mobility scooters sold by Humber Mobility Ltd are inspected and tested prior to sale.

Used scooters may show cosmetic wear consistent with normal use including:

Minor scratches
Marks
Signs of previous use

These cosmetic marks do not affect the safe operation of the scooter and are not considered faults.

11. Warranty

Products supplied by Humber Mobility Ltd are covered by a manufacturer or retailer warranty.

Warranty typically covers:

Manufacturing defects
Faulty components

Warranty does not cover:

Accidental damage
Misuse or neglect
Improper storage
Water damage
General wear and tear

Full warranty details will be supplied with the product.

12. Battery Care & Performance

Mobility scooter batteries require correct maintenance.

Customers must:

Charge batteries regularly
Follow manufacturer charging instructions
Avoid storing batteries in cold or damp environments

Failure to maintain batteries correctly may lead to reduced battery life.

Battery range figures advertised by manufacturers are maximum test ranges achieved under ideal conditions. Actual range may vary depending on:

User weight
Terrain
Weather conditions
Battery age
Driving style

Battery performance reduction over time is considered normal wear and tear.

13. Insurance Services

Humber Mobility Ltd is an appointed representative of Mark Bates Limited trading as Premier Care.

Mark Bates Limited is authorised and regulated by the Financial Conduct Authority.

Insurance products may include:

Mobility scooter insurance
Theft protection
Public liability cover
Breakdown assistance

Customers will receive:

Key Facts Document
Policy wording
Insurance schedule

Customers should read all policy documents carefully.

14. Returns & Consumer Rights

Your statutory rights are protected under the Consumer Rights Act 2015.

If goods are:

Faulty
Not as described
Not fit for purpose

you may be entitled to a repair, replacement or refund.

Customers must notify us of any issues as soon as reasonably possible.

15. Online Order Cancellation

Under the Consumer Contracts Regulations 2013, customers have the right to cancel online purchases within 14 days of delivery.

Conditions include:

Items must be unused
Items must be returned in original packaging

Return delivery charges may apply unless goods are faulty.

Refunds are typically processed within 14 days of receiving returned goods.

16. Hygiene & Medical Products

Certain medical and hygiene-related products cannot be returned once opened unless faulty.

Examples include:

Mattresses
Pressure relief cushions
Personal hygiene products

This does not affect your statutory rights if the product is faulty.

17. Product Use & Safety

Customers are responsible for using mobility equipment safely and responsibly.

Mobility scooters should be used in accordance with UK road safety regulations and manufacturer instructions.

Customers must ensure the product is suitable for their individual needs.

18. Limitation of Liability

Nothing in these terms limits liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Any liability which cannot legally be excluded

We shall not be liable for indirect or consequential losses including:

Loss of income
Loss of business
Loss of opportunity

19. Complaints

If you have a complaint, please contact:

Humber Mobility Ltd
376 Anlaby Road
Hull
HU3 6PB

Telephone: 01482 561964
Email: info@humbermobility.co.uk

If your complaint relates to an insurance product and cannot be resolved, you may refer the matter to:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

www.financial-ombudsman.org.uk

20. Data Protection

We process personal data in accordance with UK GDPR and the Data Protection Act 2018.

Customer data may be used for:

Order processing
Delivery
Customer support
Insurance administration

Full details are provided in our Privacy Policy.

21. Intellectual Property

All website content including:

Logos
Images
Text
Design
Graphics

remains the property of Humber Mobility Ltd or its licensors.

Unauthorised reproduction is prohibited.

22. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes will be subject to the jurisdiction of the courts of England and Wales.

Terms and Conditions