Returns
Condition of return
Humber Mobility Centre guarantees your full satisfaction in the goods you have ordered. However, if, for any reason, you are not satisfied with your order you may return any goods purchased within 14 days from the date on which you received them for a full refund or an exchange subject to the terms set out below & our Terms & Conditions.
CONDITIONS OF RETURN
Please be careful when opening your package and do not use scissors or knives. If any items have been used, seals broken, if any of the product labels have been removed we cannot accept any returns.
You will not be able to return any goods unless all the following conditions have been met:
- All goods to be returned must be shipped back to Humber Mobility Centre returns address (or 3rd Party provider if stated on your returns form) within 14 days from the date the goods were delivered to you.
- The goods must be returned to Humber Mobility Centre in their original packaging; all product labels, seals & tags must be in tact, unopened and attached as the item was shipped to you; and goods must be returned in their original condition;
- The goods must not have been used, tampered with, modified or damaged in any way;
If the return conditions are met, the customer service team will process your refund or exchange. In cases whereby a refund is required you will be refunded the price you paid for the item/s. Delivery charges are non refundable unless the item you purchased is faulty or an incorrect item was sent to you. You will be responsible for all costs incurred in returning the goods to us and under no circumstances will any of theses costs be refunded by Humber Mobility Centre.
You are responsible for the goods arriving to our returns address safely. Customers are advised to send returns back to us via recorded delivery or special insured delivery. If the returned goods cannot be accepted by Humber Mobility Centre for any reason, you will be notified of the reasons for this within 7 days of receipt of the returned goods. If the returned goods cannot be accepted by us you may choose to have the goods re-delivered to you at your own expense. A member of the customer service team will liaise with you if this is the case. If you refuse the return delivery, Humber Mobility Centre reserves the right to retain the goods returned and all sums paid for your purchase in full.
REFUND TIMESCALES
After Humber Mobility Centre has received the returned goods and checked that the goods comply with the above requirements, you will receive an email to notify you that the returned goods have been accepted and a refund has been processed.
We aim to process all exchanges or refunds within 2 working days (Mon-Fri) upon receipt of your parcel.
The time taken for a refund to credit your account depends on the credit or debit card company’s policies but this is usually credited back to your account within 3 to 5 working days from the point of refund being issued.
For the avoidance of doubt, refunds can only be made to the person who made the original payment for the goods and to that person’s credit/debit card or their online account.
EXCHANGING AN ITEM
If you wish to exchange an item please do so within 14 days of your order by completing the returns form enclosed with your order and return to us at the returns address below.
You will be responsible for all costs in relation to returning the goods to us. Any costs incurred by Humber Mobility Centre in shipping a new exchanged item/goods to you is chargeable. These are costs are defined by the Delivery options and terms as set out by Humber Mobility Centre which can be found on our Delivery page.
We recommend that you send the parcel using a delivery service that insures you for the value of the goods.
RETURNS ADDRESS
Address: Hull Mobility Centre
376 Anlaby Road,
Hull, HU3 6PB
FURTHER INFORMATION
If you require any help or advice with your online shopping experience with Humber Mobility Centre please contact us by email at info@humbermobility.co.uk.
TELEPHONE: 01482 561 964
MOBILE: 07849 829 517